Response policy
- Normal response time: within 3 business days
- Billing and access issues are prioritized
- Requests are handled in English
- Support is currently email-only
Support
Tapestri customer support
For billing, restore purchases, cloud backup/sync, login, and bug reports, contact the support team directly.
Include in your email
- Device model and Android version
- Tapestri app version
- Google Play order ID (for billing issues)
- Short description of the issue
- Screenshots if relevant
Common help topics
- Premium did not unlock after purchase
- Restore purchase on a new device
- Sign-in or cloud sync error
- Privacy or account data request
- Bug report and feature requests
Refunds and subscriptions
Subscription and purchase billing is processed by Google Play. Refund eligibility, cancellation windows, and regional rules are governed by Google Play policies.
Primary billing help: Google Play Help